Terms of Service

By scheduling, booking, or using any TidyPaw service — whether online at app.tidypaw.co, by phone, or in person — you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you ("Client") and TidyPaw ("Company," "we," "us," or "our"), a pet waste removal service based in Blacksburg, Virginia.

TidyPaw provides professional pet waste removal services for residential and commercial properties within our service area, which currently includes Blacksburg, Christiansburg, and the surrounding New River Valley communities in Virginia.

Our services include recurring scheduled cleanups (weekly, twice-weekly, bi-weekly, and monthly) as well as one-time cleanups. The specific scope of each service visit is limited to removal of pet waste from designated outdoor areas of your property.

We do not provide indoor cleaning, general landscaping, or waste disposal services beyond pet waste removal.

Upon subscribing to a recurring plan, we will schedule your service visits based on your selected frequency. You will receive SMS or email notifications before and after each visit.

You must ensure that your yard or service area is accessible to our technicians on your scheduled service day. This includes ensuring gates are unlocked, dogs are indoors or secured away from the service area, and there are no obstructions preventing safe entry.

If our technician is unable to access your yard safely on a scheduled visit due to circumstances within your control (such as a locked gate or unsecured pets), the visit may be skipped for that period. We will notify you via SMS when a visit is skipped. Skipped visits due to access issues are not refundable or rescheduled at no charge.

We reserve the right to reschedule visits at our discretion due to staffing needs, equipment issues, or route changes. We will notify you in advance whenever possible.

We operate in most weather conditions; however, we reserve the right to delay or reschedule service visits in cases of severe weather, dangerous road conditions, or other circumstances that pose a safety risk to our staff.

In the event of a weather-related cancellation, we will notify you and reschedule your visit at no additional charge at our earliest available opportunity.

We do not issue refunds for service delays caused by severe weather or other events beyond our reasonable control (force majeure).

All recurring plans are billed on a subscription basis through our third-party payment processor, Stripe. By subscribing, you authorize TidyPaw to charge your payment method on a recurring basis at the frequency associated with your plan.

Your subscription begins upon successful payment. The first billing charge occurs at checkout. Subsequent charges are processed automatically based on your billing cycle.

All prices are listed in U.S. dollars and are subject to change. We will provide reasonable notice of any price changes before they take effect on your subscription.

If a payment fails, we may suspend service until payment is received. You are responsible for keeping your payment information up to date.

TidyPaw does not store your credit or debit card details. All payment information is handled securely by Stripe, Inc. You can review Stripe's privacy and security practices at stripe.com.

You may cancel your recurring subscription at any time from your online account, or by contacting us by phone at (540) 558-5894 or by email at admin@tidypaw.co.

When you cancel, you may choose to end service at the close of your current paid billing period (you keep the visits you've already paid for), or to cancel immediately and receive a prorated refund for unused visits.

Refunds are prorated by service, not by date: your subscription payment covers a set number of cleanups for the billing period, and we refund the portion covering visits we have not yet performed. A refund will never exceed the amount you actually paid for that period, and if no visit has been performed yet you will receive a full refund.

Completed visits are non-refundable, as are visits skipped due to access issues within your control (such as a locked gate or unsecured pets). If you are unsatisfied with a completed visit, please contact us within 24 hours and we may re-clean at no additional charge at our discretion.

One-time service purchases are non-refundable once the service has been performed.

If a referral credit was applied and the referred customer cancels before receiving any service, the associated credit may be reversed for both parties where it has not already been used.

We reserve the right to cancel or refuse service to any client at any time. If we cancel service without cause, we will refund any prepaid amounts for services not yet rendered.

You agree to provide accurate information when booking, including your address, contact details, and number of pets on the property.

You are responsible for ensuring that all pets are safely secured indoors or otherwise away from the service area during each visit. Unsecured dogs that prevent our technician from entering your yard safely may result in a skipped visit.

You agree to maintain your yard in a condition that is reasonably safe for our technicians to work in, free from hazards such as sharp objects, active sprinklers, or aggressive animals.

You grant TidyPaw and its employees permission to access your property for the purpose of performing agreed-upon services during scheduled visit windows.

TidyPaw's liability for any claim arising from our services is limited to the amount paid by you for the specific service visit giving rise to the claim.

We are not responsible for pre-existing damage to your property, lawn, or landscaping. We will take reasonable care to avoid causing damage but are not liable for normal wear or conditions that existed before our visit.

We are not liable for any indirect, incidental, special, or consequential damages arising from our services or inability to provide services.

In no event shall TidyPaw be liable for any pet injuries, illnesses, or incidents that are not directly caused by gross negligence or willful misconduct on our part.

By providing your phone number or email address, you consent to receive service notifications from TidyPaw via SMS and email. These include visit reminders, visit completion notices, billing notifications, and occasional service updates.

Standard message and data rates may apply for SMS notifications depending on your mobile carrier plan.

You may opt out of SMS notifications at any time by replying STOP to any text message from us. You may opt out of email communications by following the unsubscribe instructions in any email.

Opting out of communications does not cancel your service subscription. To cancel service, you must contact us directly.

All content on the TidyPaw website — including text, images, logos, and branding — is the property of TidyPaw and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

"TidyPaw®" is a registered trade name. Unauthorized use of our name or marks is prohibited.

These Terms of Service are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

Any disputes arising under these terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Montgomery County, Virginia, in accordance with the rules of the American Arbitration Association.

You agree to waive any right to a jury trial or to participate in a class action lawsuit against TidyPaw.

We reserve the right to update these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify active clients by email.

Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

If you have questions about these Terms of Service, please reach out to us: