Legal
Last updated: June 20, 2026  · Effective date: June 20, 2026
Your privacy matters to us. This policy explains exactly what we collect, how we use it, and who we share it with â in plain language. If anything is unclear, call us at (540) 558-5894 or email admin@tidypaw.co.
TidyPaw ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you use our website or services, how we use it, who we share it with, and how we keep it safe.
By using our website at app.tidypaw.co, or by scheduling or receiving any TidyPaw service, you agree to the collection and use of your information as described in this policy.
We do not store your credit or debit card numbers, CVV codes, or bank account details on our servers. All payment processing is handled by Stripe, Inc. We receive only a tokenized customer ID and subscription reference from Stripe. You can review Stripe's privacy practices at stripe.com/privacy.
We use the personal information you provide for the following purposes:
We do not use your information for advertising purposes or sell it to third-party marketers.
To deliver our services, we share limited information with the following trusted third-party providers. Each has its own privacy policy governing its data practices.
We also use secure cloud infrastructure providers for hosting and database storage. These providers do not independently access or use your personal data â they only store it on our behalf under strict security controls. We do not sell, rent, or trade your personal information with any other third parties. We may disclose information if required by law or to protect the safety of our clients or staff.
When you book a service, you consent to receive transactional communications from TidyPaw. These include service reminders, visit completion notices, payment confirmations, and important account updates.
Standard carrier message and data rates may apply for SMS messages.
You may opt out of SMS notifications at any time by replying STOP to any text from us. You may opt out of marketing emails by clicking "Unsubscribe" in any email. Opting out of notifications does not cancel your service â please contact us directly for that.
We retain your personal information for as long as you have an active service relationship with us, and for a reasonable period afterward for legal, accounting, and record-keeping purposes.
If you request deletion of your account and data, we will honor that request within 30 days, except where we are required to retain records by law (such as financial transaction records).
To request deletion of your data, contact us at admin@tidypaw.co.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. These include HTTPS encryption in transit, database encryption at rest, and restricted access to client data within our team.
No internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information, including the right to:
To exercise any of these rights, contact us at admin@tidypaw.co or call (540) 558-5894. We will respond within 30 days.
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page. We may also notify active clients by email.
Continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: